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Frequently Asked Questions

Q: Does the standard 6 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play. For extra time you can add additional hours for $10 per hour or $25 extra for overnight rentals.

Q: When do you set up your inflatable rentals?

A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: Isn't that the worst?!? We hate dirty jumps too! Unlike many other local companies, iJump Party Rentals  cleans and disinfects our inflatables before every rental.

Q: Do we have to keep the inflatable plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity? 

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: Do you require a deposit?

A: Yes all orders require a minimum of 50% non-refundable Credit Card deposit.  There is a 50% minimum deposit  required for every order. All deposits are non refundable unless cancelled within 24 hours of placing the order. If you cancel 7 or more days prior to your event, you can receive a voucher for the full amount to use toward another event up to 13 months away.

Q: Can I cancel? What if it rains?

 - Rain Policy: If the forecast shows rain, you may cancel up until the day before by 5:00. You may receive a refund for the full amount minus the 50% deposit or take a raincheck voucher for the full amount. Note: Unless, the weather and rain is really bad as to risk our equipment, we leave the decision up to you since you may not mind light rain or sprinkles and your area might not be affected by weather conditions as much as others. Our bouncers are perfectly safe to use in sprinkles or light rain, just be sure to throw a few towels in to avoid the wetness. Please leave units inflated until drivers come for pick up.   

Q: How big are your jumpers?

A: Most of our jumps (all of our character jumps for example) are 13´x13´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. 

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. You may also opt for our damage protection waiver. For 7% of your order total we will waive any damage that happens to our equipment during your rental excluding intentional damage or theft. 

 

 

Still have a question? Call or Write: thejumperguys@gmail.com  408-712-4880

 
           

 


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